Daily HR Tip #10: Create a Grievance Process That Works

Employment Rights Bill Prep Series – Day 10

Handling complaints properly isn’t just about ticking a legal box—it’s about creating a safe, fair workplace where issues don’t spiral out of control.

🔎 What this means for you:

• Staff need a clear path to raise concerns

• You must treat all grievances seriously and respond within reasonable timeframes

• Poor handling can lead to loss of trust or legal escalation

✅ What to do now:

• Put a clear grievance procedure in writing

• Train managers on how to listen, document, and escalate appropriately

• Follow up with all parties involved to close the loop

💡 Pro tip: A good process doesn’t just protect your business—it shows your people that you take their voice seriously.

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